Customer Service Manager - State Farm Agent Team Member

Donengaagency; New York (NY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Company parties

Competitive salary

Training & development

Job summary

Don Enga - State Farm Agent is seeking a Customer Service Manager to lead the front-end team in a Queens Village, NY office. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to support community members.

Internal growth opportunities are anticipated for motivated, sales-minded candidates. The position is full-time with a competitive salary and benefits, including paid time off, parental leave, and advancement opportunities.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

People management

Communication and problem-solving

Job description

Full Time in Queens Village - NY

Replies within 24 hours

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $45,000.00 - $70,000.00 per year

Customer Service Manager - State Farm Agent Team Member

Full Time in Queens Village - NY

Benefits

• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $45,000.00 - $70,000.00 per year

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