Customer Service Manager — Lead Front End & Online Pickup

Stop & Shop; Dedham (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Professional development opportunities

Job summary

Stop & Shop in Dedham, MA is seeking a Customer Service Manager to lead the Front End, Online Pick-up, and Cash Office teams. You will drive sales, maintain high service standards, and ensure safe, compliant store operations.

The role emphasizes people leadership, recruitment, and development, with a focus on delivering best-in-class customer service and operational excellence in a dynamic retail environment.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree preferred or equivalent years of work experience.
• Strong communication and multitasking skills.
• Proven leadership and ability to drive teams to goals.

Responsibilities

• Oversee the daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Lead recruitment, hiring and new hire orientation.
• Monitor and evaluate associate performance and ensure development plans for growth.
• Maintain safety and sanitation standards across all departments.

Skills

Retail leadership

Customer service management

Team development

Communication across functions

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Dedham, MA is seeking a Customer Service Manager to lead the Front End, Online Pick-up, and Cash Office teams. You will drive sales, maintain high service standards, and ensure safe, compliant store operations.

The role emphasizes people leadership, recruitment, and development, with a focus on delivering best-in-class customer service and operational excellence in a dynamic retail environment.