Customer Service Manager: Lead Teams, Drive Impact

Stop & Shop; Pittsfield (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career development

Associate discounts

Community oriented team

Job summary

Stop & Shop in Pittsfield, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, ensure safety standards, and recruit and develop team members to deliver exceptional service.

The role requires 1-3 years of supervisory experience, a bachelor's degree (preferred), and a proven track record of influencing across functions. You will foster diversity, manage budgets, and engage with the local community to support our stores.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery or related field.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Strong communication and leadership skills with a track record of driving results.

Responsibilities

• Oversee daily Customer Service operations: Front End, Online Pick-up, Cash Office.
• Ensure departments meet sales and profit targets and standards.
• Recruit, hire, orient new staff and develop talent within the department.
• Lead training, monitor performance, and foster diversity and inclusion.

Skills

Supervisory experience

Leadership

Customer service

Communication

Multitasking

Team building

Education

Bachelor's degree (preferred)

Equivalent work experience

Job description

Stop & Shop in Pittsfield, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, ensure safety standards, and recruit and develop team members to deliver exceptional service.

The role requires 1-3 years of supervisory experience, a bachelor's degree (preferred), and a proven track record of influencing across functions. You will foster diversity, manage budgets, and engage with the local community to support our stores.