Customer Service Manager — Lead & Develop CS Team

RiseMe; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

PTO - Vacation sick & personal time

Life Insurance

Disability Insurance

Health Insurance

Dental & Vision

401(k) Retirement Savings Plan + match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus

Employee Discount Program

Job summary

Real Floors in Houston, TX is seeking a Customer Service Manager to lead a team of Customer Service Representatives and drive day-to-day operational excellence while upholding our family-like culture.

The role focuses on coaching staff, managing orders across phone, email, and the online portal, and resolving customer issues in real time. Collaboration across departments is essential for success.

Qualifications

• 1+ year of proven management experience.
• Coaching style to develop team members.
• Professional communication skills (verbal and written).
• Experience in fostering a positive workplace culture.
• Skilled in addressing performance issues through difficult conversations.
• Proactive, collaborative problem solver focused on win-win outcomes.
• Proficient with technology for data input and correspondence.

Responsibilities

• Oversees the day-to-day activities of the Customer Service Department.
• Provides coaching and development to direct reports.
• Processes new orders via phone, email, and online portal, and handles calls.
• Delivers real-time solutions to customer issues and mentors the team.
• Promotes cross-departmental communication and collaborative problem solving.
• Reviews subcontractor work orders and ensures accurate billing.
• Performs performance evaluations and assists with hiring/terminations.

Skills

Management experience

Coaching

Communication skills

Workplace culture

Difficult conversations

Problem solving

Microsoft Office

Email/data entry

Flooring industry knowledge

Tools

Word

Excel

Google Drive

Gmail

Job description

Real Floors in Houston, TX is seeking a Customer Service Manager to lead a team of Customer Service Representatives and drive day-to-day operational excellence while upholding our family-like culture.

The role focuses on coaching staff, managing orders across phone, email, and the online portal, and resolving customer issues in real time. Collaboration across departments is essential for success.