Customer Service Manager - Flooring Industry Leader

Priva (The Netherlands); Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free disability insurance (short-term)

Comprehensive health care insurance

Dental & Vision options

401(k) with generous company match

Job summary

Real Floors is hiring a Customer Service Manager in Houston, TX to train, manage, and support a team of Customer Service Representatives. You will oversee day-to-day activities and ensure operational excellence while promoting a family-like culture.

The role involves coaching staff, handling orders via phone, email, and portal, and resolving issues in real time. Leadership and a proactive, collaborative approach are essential.

Qualifications

• 1+ year of proven management experience / can demonstrate prior team supervisory experience.
• Professional, effective communication skills (verbal and written).
• Experience in establishing and fostering a positive workplace culture.

Responsibilities

• Oversees the day-to-day activities of the Customer Service Department.
• Provides constructive feedback and coaches direct reports.
• Processes new orders via telephone, email, and online portal.
• Provides solutions in real time and guides reports to resolve issues.
• Promotes cross-departmental communication and collaborative problem resolution.
• Reviews subcontractor work orders and ensures accurate billing.
• Performs hiring/terminations with GM and HR, and handles interpersonal conflicts.
• Performs all other duties assigned by management.

Skills

Leadership

Coaching

Communication

Team development

Problem solving

Tech-savvy

Multi-tasking

Tools

Word

Excel

Google Drive

Gmail

Job description

Real Floors is hiring a Customer Service Manager in Houston, TX to train, manage, and support a team of Customer Service Representatives. You will oversee day-to-day activities and ensure operational excellence while promoting a family-like culture.

The role involves coaching staff, handling orders via phone, email, and portal, and resolving issues in real time. Leadership and a proactive, collaborative approach are essential.