Customer Service Manager - Lead, Develop & Drive Results

CFS; Wheat Ridge (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

CFS in Wheat Ridge, CO is seeking a Customer Service Manager to lead an established call center team. You will develop employees, improve performance, and foster a positive, accountable environment while partnering with senior leadership.

This hands-on leadership role offers visibility across leadership levels and the opportunity to influence policies, metrics, and operating decisions, with room to grow as responsibilities expand.

Qualifications

• 5+ years in customer service or related field.
• At least 2+ years in direct people management.
• Experience in a call center or high‑volume environment.

Responsibilities

• Lead, coach, and develop a customer service team with clear performance expectations.
• Monitor metrics and drive improvements to service quality and productivity.
• Escalation point for complex customer issues and cross‑department collaboration.

Skills

Leadership

Team management

Communication

Problem solving

Education

Bachelor's degree (preferred)

Job description

CFS in Wheat Ridge, CO is seeking a Customer Service Manager to lead an established call center team. You will develop employees, improve performance, and foster a positive, accountable environment while partnering with senior leadership.

This hands-on leadership role offers visibility across leadership levels and the opportunity to influence policies, metrics, and operating decisions, with room to grow as responsibilities expand.