Customer Service Manager - Growth, ROI & Automation

Egreenservices; Richmond (VA); On-site; USD 92,000 - 128,000; Full time

Job summary

Production Systems Group in Richmond, VA is seeking a Customer Service Manager to lead a team and drive growth. The role emphasizes ownership and hands-on leadership while maintaining a strong focus on ROI and internal alignment with the CFO.

You will manage end-to-end paid campaigns and outbound efforts, translating dashboards into actionable insights for the sales floor. Competitive compensation ranges from $92,000 to $128,000 plus benefits.

Qualifications

• Strong critical thinking and independent judgment for decision making.
• Experience demonstrating reliability and accountability in managerial roles.
• Adaptability and flexibility to handle changing priorities.
• Proficiency in cross-selling and leveraging flexibility tools in outbound programs.

Responsibilities

• Hand the Customer Service Manager crew a territory plan they can actually run
• Frame the small-but-mighty ROI a Richmond, VA CFO can defend internally
• Chase the sales marketing whitespace no rep in VA has worked
• Translate Public Speaking dashboards into stories the sales floor actually uses
• Manage paid search, social, and email programs end to end
• Use Knowledge Base Management and Flexibility tools to automate and scale outbound efforts

Skills

Critical thinking

Independent judgment

Reliability

Flexibility

Cross-selling

Job description

Production Systems Group in Richmond, VA is seeking a Customer Service Manager to lead a team and drive growth. The role emphasizes ownership and hands-on leadership while maintaining a strong focus on ROI and internal alignment with the CFO.

You will manage end-to-end paid campaigns and outbound efforts, translating dashboards into actionable insights for the sales floor. Competitive compensation ranges from $92,000 to $128,000 plus benefits.