Customer Service Manager - Grocery Ops & People Leadership

Stop & Shop; Quincy (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Culture of diversity and inclusion

Comprehensive benefits

Professional development

Job summary

Stop & Shop in Quincy, MA is seeking a Department Manager for Customer Service, Front End, Online Pick-up and Cash Office. You will lead daily operations, coach staff, and ensure high standards of service, safety, and compliance.

You will recruit and onboard team members, monitor performance, foster diversity, and drive profitability through exceptional customer experiences. This role requires flexibility, weekend hours, and a track record of retail leadership.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
• Strong communication and influencing across functions.
• Excellent multitasking with multiple responsibilities.

Responsibilities

• Oversee daily Operations of Customer Service including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety; ensure regulatory compliance.
• Recruit, hire and orient new staff; maintain talent within the department.
• Lead training, evaluate performance, and develop plans for employee growth.
• Foster diversity and inclusion and engage associates for a positive work environment.
• Manage labor relations and address employee issues promptly.
• Drive best-in-class customer service and ensure fresh, well-stocked stores.
• Monitor performance metrics and identify process improvements; manage budgets and expenses.

Skills

Leadership

Communication

Multitasking

Customer service

Education

Bachelor's degree

Job description

Stop & Shop in Quincy, MA is seeking a Department Manager for Customer Service, Front End, Online Pick-up and Cash Office. You will lead daily operations, coach staff, and ensure high standards of service, safety, and compliance.

You will recruit and onboard team members, monitor performance, foster diversity, and drive profitability through exceptional customer experiences. This role requires flexibility, weekend hours, and a track record of retail leadership.