Customer Service Manager | 11

Hugo's Family Marketplace; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugo's Family Marketplace is seeking a Service Counter Manager to oversee day-to-day customer service desk operations, ensuring a positive shopping experience for customers and efficient inquiry handling.

The role requires managing cash, POS systems, schedules, and reports, coordinating with departments, and maintaining accurate records while upholding store standards.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in business or related field preferred.
• Associates degree with relevant supervisory experience also considered.

Responsibilities

• Oversee day-to-day operations of the customer service desk.
• Handle inquiries and provide solutions to ensure satisfaction.
• Coordinate with departments to facilitate smooth operations.
• Maintain records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile tills.
• Answer phone calls professionally.
• Manage inventory and stock levels.
• Utilize POS systems and cash handling procedures.

Skills

Strong organizational skills

Excellent communication

Multitasking

Customer service experience

Education

High school diploma or GED

Bachelor's degree in business or related field

Associates degree plus supervisory experience

Tools

POS systems

Job description

Job Purpose

- The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.

Key Responsibilities

• - Manage the day-to-day operations of the customer service desk.
• - Handle customer inquiries and provide solutions to ensure satisfaction.
• - Coordinate with different departments to facilitate smooth operations.
• - Maintain accurate records, schedules, and reports.
• - Ensure a positive shopping experience for customers.
• - Run daily reports and reconcile cashier tills.
• - Handle customer instances and answer phone calls professionally.
• - Manage inventory and ensure stock levels are maintained.
• - Utilize POS systems and manage cash handling efficiently.

Benefits

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications

Required Education

• - High school diploma or GED

Preferred Education

• - Bachelors degree in business, management, retail management, or a related field
• - Associates degree plus relevant supervisory experience

Required Experience

• - 1–2 years in retail, cashier, or customer service roles
• - Experience handling cash, POS systems, or returns

Required Skills and Abilities

• - Strong organizational and multitasking abilities
• - Excellent communication and interpersonal skills
• - Previous office or customer service experience preferred
• - Familiarity with grocery store operations is a plus