Customer Service Manager

Wegmans Food Markets; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic retail environment as an hourly leader at the Customer Service Desk. This role offers the opportunity to enhance your skills while providing exceptional service to customers. You will lead a passionate team, manage various customer service tasks, and ensure a positive shopping experience. With a focus on collaboration and growth, this position is perfect for those who thrive in a fast-paced atmosphere. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values respect and community impact.

Benefits

Paid Time Off (PTO)

Higher Pay Rates for Specific Shifts

Affordable Healthcare Benefits

Retirement Plans with Profit-Sharing

Educational Scholarship Programs

Employee Wellness Programs

Exclusive Discounts on Products

Qualifications

• At least 1 year of work experience in a retail environment.
• Basic computer skills are necessary for the role.

Responsibilities

• Provide excellent service to customers and collaborate with team members.
• Manage lottery machines, issue gift cards, and handle refunds.

Skills

Customer Service

Team Collaboration

Basic Computer Skills

Problem Solving

Education

High School Diploma

Job description

We’re looking for passionate individuals ready to collaborate, develop, and lead. As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment with new opportunities every day to enhance your skills. You will gain a deep understanding of our values, business measures, standards, and operations. Your role will be to ensure that knowledgeable and passionate team members provide the best possible experience for our customers in stores and with our products. If you thrive in a fast-paced, energetic environment where no two days are the same, this role is for you!

What will I do?

1. Provide excellent service to customers and collaborate effectively with team members.
2. Manage lottery machines, issue gift cards, sell stamps, and maintain the bottle return room where applicable.
3. Administer the Shopper’s Club program, check out customers, and handle refunds and exchanges.
4. Follow and uphold company policies, procedures, and guidelines.
5. Quickly identify customer needs and provide appropriate solutions or resources.
6. Manage employee performance and development through training, feedback, and resources.

Required Qualifications

• At least 1 year of work experience.
• Basic computer skills.

Preferred Qualifications

• Experience leading a team.
• Passion and expertise in relevant products.
• Ability to learn quickly and adapt to new situations.

At Wegmans, we prioritize our people’s needs by offering competitive pay, comprehensive benefits, and perks. This includes premium pay for overtime, Sundays, or recognized holidays, industry-leading healthcare coverage, wellness programs, paid time off, and flexible scheduling to accommodate individual needs.

Our comprehensive benefits include:

• Paid time off (PTO) for work-life balance.
• Higher pay rates for specific shifts and holidays.
• Affordable, high-coverage healthcare benefits.
• Retirement plans with profit-sharing and 401(k) matching.
• Educational scholarship programs.
• LiveWell Employee & Family wellness programs.
• Exclusive discounts on various products and services.

*Certain eligibility requirements apply. Offerings may vary by location and position.

For 25 consecutive years, our employees have ranked us on FORTUNE magazine’s list of the 100 Best Companies to Work For. Join a family-owned, mission-driven, values-based company that cares about respect, empowerment, and community impact. With a supportive, growth-oriented environment, Wegmans is the place to do what you love—and love what you do.