Client Services Manager I-Fitness (Remote)

American Specialty Health Incorporated; United States; Remote; USD 48,000 - 57,000; Full time

Job summary

An established industry player is seeking a dynamic Manager I to join their Client Services-Fitness team. This remote role focuses on building strong client relationships and ensuring smooth program implementations. You will lead client interactions, manage service activities, and support a collaborative work environment. The ideal candidate will have a background in client management, excellent communication skills, and a proactive approach to problem-solving. Join this innovative firm to make a significant impact on client satisfaction and service excellence.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years in client or project management with strong customer support.

Responsibilities

• Serve as the primary contact for client relationships and programs.
• Lead implementation processes and maintain client documentation.
• Coordinate operational meetings and support client training.

Skills

Client Management

Project Management

Customer Service

Problem-Solving

Communication Skills

Education

Bachelor’s Degree

High School Diploma

Tools

MS Office

Database Management

Spreadsheets

Job description

American Specialty Health Incorporated is seeking a Manager I to join our Client Services-Fitness team. This position will serve as the primary contact for designated clients regarding service activities and new program implementations.

Salary Range

American Specialty Health complies with wage and hour laws. Compensation depends on qualifications, education, skills, experience, and internal equity. The full-time annual salary range is $48,000 to $57,000.

Remote Worker Considerations

This role involves remote training and work from home (WFH). Candidates must have a stable internet connection (minimum 50 Mbps download and upload speeds) and the ability to participate in video meetings using company-provided technology.

Responsibilities

1. Serve as the knowledge source for assigned client relationships and programs.
2. Lead implementation processes and provide daily service for low to medium complexity programs.
3. Respond to client calls within the same business day, Monday through Friday, 8 A.M. to 5 P.M. PST.
4. Acknowledge receipt of client emails within 24 hours.
5. Create and distribute status reports and work plans.
6. Keep department leadership informed of client issues routinely.
7. Communicate high-level issues with executives and management.
8. Support and provide updates during Key Process Team meetings.
9. Maintain accurate documentation of client interactions and activities, including meeting minutes and action items within two days.
10. Utilize support staff for administrative and service activities.
11. Build and maintain positive relationships with clients and internal teams.
12. Coordinate operational meetings and support client training.
13. Handle administrative duties related to health plan accounts.
14. Act as a backup for other Client Services Managers.
15. Stay updated on company policies and procedures.
16. Seek training and support to advance to a higher managerial role.
17. Support departmental document management and participate in client entertainment and projects.

Qualifications

1. Bachelor’s degree or equivalent experience; high school diploma required if experience is equivalent.
2. At least two years of experience in client, account, or project management, with high-level customer support experience.
3. Experience with managed health care plans (preferred).
4. Proficient in MS Office, database management, and spreadsheets.
5. Valid driver’s license, good driving record, and proof of insurance.
6. Acceptable credit to qualify for a company credit card.

Core Competencies

1. Positive interpersonal skills and ability to establish cooperative relationships.
2. Excellent customer service skills.
3. Strong listening and communication skills.
4. Effective organization and multitasking abilities.
5. Accuracy and productivity in a dynamic environment.
6. Problem-solving skills.
7. Ability to maintain confidentiality.

Physical and Environmental Conditions

The role is primarily sedentary, requiring long periods of sitting, speaking, seeing, hearing, and using a computer and telephone. Travel within the region and nationally may be required. The work environment is primarily WFH.

Equal Opportunity Employment

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to protected characteristics. For accommodations, contact HR at [phone] x6702.

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