Customer Service Manager

Shaw’s and Star Market; Town of Hyde Park (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading grocery store chain is seeking a Customer Service Manager to oversee checkout and service desk operations. This role requires strong leadership and communication skills to ensure excellent customer service and compliance with company policies. The manager will lead a team, achieve sales goals, and handle customer issues effectively.

Qualifications

• Experience in retail management or similar roles.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise department operations and customer service standards.
• Achieve sales and operational goals.
• Train and evaluate staff performance.

Skills

Leadership

Communication

Problem Solving

Education

High school diploma

College degree

Job description

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Role Overview

The Customer Service Manager is responsible for supervising checkout and service desk operations, ensuring excellent customer service, and compliance with company policies and legal requirements. The role involves leading a team, achieving sales and budget goals, and may include duties such as checking, bagging, and managing the service desk.

Key Responsibilities

1. Supervise department operations, personnel, and customer service standards.
2. Achieve sales, revenue, and operational goals including staffing, merchandising, and inventory management.
3. Assist in store management in the absence of senior staff.
4. Train, schedule, and evaluate staff performance.
5. Ensure compliance with safety, food safety, and company policies.
6. Handle customer issues and resolve conflicts professionally.
7. Operate store systems and manage administrative tasks.

Qualifications

• Minimum 18 years old with experience in retail management or similar roles.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• High school diploma or higher; college degree preferred.

Work Conditions

• Full-time position, typically 40 hours/week.
• Store environment with moderate temperatures, requiring physical activity and occasional outdoor work.