Customer Service Manager

Wegmans Food Markets; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in the retail industry is seeking a Customer Service Manager to enhance customer experiences at their stores. This full-time role involves managing a dynamic team, ensuring excellent service, and upholding company standards. Ideal candidates will thrive in a fast-paced environment and possess strong leadership skills.

Qualifications

• At least 1 year of work experience.
• Experience leading a team.

Responsibilities

• Provide excellent service to customers and collaborate with employees.
• Manage lottery machines, issue gift cards, and sell stamps.
• Administer the Shopper’s Club program and perform refunds.

Skills

Customer Service

Collaboration

Problem Solving

Computer Skills

Job description

Join to apply for the Customer Service Manager role at Wegmans Food Markets.

We’re looking for passionate people ready to collaborate, develop, and lead. As an hourly leader at our Customer Service Desk, you’ll be part of a dynamic retail environment with new opportunities to enhance your skills daily. You will learn our values, business measures, standards, and operations, ensuring knowledgeable and passionate team members help customers have the best experience in our stores. If you thrive in a fast-paced, energetic environment where no two days are the same, this role is for you!

What will I do?

• Provide excellent service to customers and collaborate with employees.
• Manage lottery machines, issue gift cards, sell stamps, and maintain the bottle return room where applicable.
• Administer the Shopper’s Club program, check out customers, and perform refunds and exchanges.
• Follow and uphold company policies, procedures, and guidelines.
• Quickly identify issues and provide solutions or resources to assist customers.
• Manage employee performance and development through resources, training, and feedback.

Required Qualifications

• At least 1 year of work experience.
• Computer skills.

Preferred Qualifications

• Experience leading a team.
• Passion and expertise in relevant products.
• Ability to learn and adapt quickly to new situations.

Full-time position.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail