Client Services Manager I-Fitness (Remote)

American Specialty Health Incorporated; United States; Remote; USD 48,000 - 57,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Manager für den Client Services-Fitness-Bereich, der als Hauptansprechpartner für Kunden fungiert. Diese Rolle umfasst die Leitung von Implementierungsprozessen, die Bereitstellung von Kundenservice und die Pflege positiver Beziehungen zu Klienten. Der ideale Kandidat bringt Erfahrung im Kundenmanagement mit und ist versiert im Umgang mit MS Office und Datenbankmanagement. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, sich in einer wachsenden Organisation weiterzuentwickeln.

Qualifications

• Mindestens zwei Jahre Erfahrung im Kunden-, Account- oder Projektmanagement.
• Erfahrung mit verwalteten Gesundheitsplänen bevorzugt.

Responsibilities

• Leitung des Implementierungsprozesses und täglicher Service für Programme.
• Erstellung und Verteilung von Statusberichten und Arbeitsplänen.

Skills

Kundenbeziehungsmanagement

Projektmanagement

Kundenservice

Analytische Problemlösungsfähigkeiten

Education

Bachelor-Abschluss oder gleichwertige Erfahrung

Hochschulabschluss, wenn Erfahrung qualifiziert

Tools

MS Office

Datenbankmanagement

Tabellenkalkulationen

Job description

Description

American Specialty Health Incorporated is seeking a Manager I to join our Client Services-Fitness team. This position will serve as the primary contact for designated clients concerning service-related activities and new program implementations.

Salary Range

American Specialty Health complies with state and federal wage and hour laws. Compensation depends on the candidate's qualifications, education, skill set, years of experience, and internal equity. The full-time annual salary range is $48,000 to $57,000.

Remote Worker Considerations

Selected candidates will be trained remotely and must be able to work from home (WFH) with company-provided technology. A stable internet connection (minimum 50 Mbps download and upload speeds) is required for participation in online meetings via video.

Responsibilities

• Serve as the knowledge source regarding assigned client relationships and programs.
• Lead the implementation process and provide daily service for low to medium complexity programs.
• Respond to client calls within the same business day, Monday through Friday, 8 A.M. to 5 P.M. PST.
• Acknowledge receipt of client emails within 24 hours.
• Create and distribute routine status reports and work plans.
• Keep department executives informed of client issues routinely.
• Communicate with executives and the Management Team on high-level issues.
• Support and provide updates at Key Process Team meetings.
• Maintain accurate documentation of client interactions and issues, including meeting minutes within two days.
• Utilize and support administrative activities and issue resolution processes.
• Build and maintain positive relationships with clients and internal teams.
• Coordinate with staff to resolve issues and answer queries.
• Proactively manage client expectations and engagement.
• Coordinate performance meetings and client support activities.
• Handle administrative duties related to health plan accounts.
• Act as a backup for other Client Services Managers.
• Stay updated on ASH policies and procedures.
• Seek support and training to advance to a Client Services Manager II.
• Support departmental documentation and participate in client events and projects.

Qualifications

• Bachelor's degree or equivalent experience; high school diploma if experience qualifies.
• Minimum two years in client, account, or project management with high-level customer support experience.
• Experience with managed health care plans preferred.
• Proficient in MS Office, database management, and spreadsheets.
• Valid driver’s license, good driving record, and proof of insurance.
• Acceptable credit score for company credit card qualification.

Core Competencies

• Positive, respectful interaction and relationship-building skills.
• Excellent customer service and communication skills.
• Strong organization, prioritization, and multitasking abilities.
• Accuracy and productivity in a dynamic environment.
• Analytical problem-solving skills.
• Strict confidentiality in all matters.

Mobility & Physical Requirements

Primarily sedentary; able to sit for long periods. Capable of speaking, seeing, hearing, and communicating effectively. Ability to travel as needed and lift up to 10 lbs.

Environmental Conditions

Work-from-home environment.

Equal Opportunity Statement

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to protected characteristics. For accommodations, contact HR at [phone] x6702. Discrimination based on discussing or disclosing pay is prohibited by law.

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