Customer Service Manager

FPC of Savannah; Washington, Baltimore (District of Columbia, MD); On-site; USD 90,000 - 130,000; Full time

Job summary

FPC of Savannah is seeking an experienced Service Manager to lead a growing team of commercial HVAC technicians and oversee service operations across the assigned territory. This leadership role emphasizes strong technical knowledge, people management, and a track record of building high-performing teams.

You will coach and mentor technicians, manage daily service and maintenance activities, and foster customer relationships while meeting operational goals.

Qualifications

• Experience leading service technicians.
• Strong communication and customer-service skills.
• U.S. citizen or green card holder.

Responsibilities

• Lead and manage a team of commercial HVAC technicians across multiple locations.
• Oversee daily service and maintenance operations meeting customer needs and goals.
• Coach, mentor, and develop technicians with clear accountability.
• Provide technical leadership and manage customer relationships and territory needs.

Skills

Leadership

Team development

Customer service

Communication

Project management

HVAC knowledge

Technical leadership

Mentoring

Job description

We are seeking an experienced Service Manager to lead a growing team of commercial HVAC technicians and oversee service operations across an assigned territory. This is a leadership-focused opportunity for someone with strong technical knowledge, excellent people-management skills, and a track record of developing high-performing service teams.

Key Responsibilities

• Lead and manage a team of commercial HVAC technicians and service personnel across multiple locations.
• Oversee daily service and maintenance operations while ensuring customer needs and operational goals are met.
• Coach, mentor, and develop technicians while establishing accountability and performance expectations.
• Provide technical leadership and support to the team while managing customer relationships and territory needs.

Qualifications

• Strong commercial HVAC technical background with previous experience leading service technicians.
• 2–3+ years of leadership experience, with 5+ years preferred.
• Proven ability to develop, coach, and hold technicians and service teams accountable.
• Strong communication, customer-service, and organizational skills with the ability to manage a larger service organization.
• U.S. citizen or green card holder.

What This Role Offers

• Leadership opportunity with a well-established organization.
• Primarily day travel within the assigned territory; limited overnight travel.
• Opportunity to make a direct impact on team development, service performance, and customer satisfaction.