Customer Service Manager

OMB Bank; Springfield (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent work environment

Paid Leave

Insurance plans

Retirement match

Discounted financial service fees

Job summary

OMB Bank is seeking a Customer Service Manager to lead the customer service department, ensuring friendly, energetic, and professional interactions while protecting confidential information.

This role supervises daily operations, handles customer queries and complaints promptly, and collaborates with other department managers to deepen product knowledge for better support across phone, chat, and video teller platforms.

Qualifications

• Bachelor’s degree in a business-related field.
• Three to five years of clerical and customer service experience.
• Excellent customer service and strong communication skills.
• Strong mathematical, problem-solving and computer skills.

Responsibilities

• Supervise the daily operations of the customer service department.
• Interact with customers and handle queries and complaints promptly.
• Work with other department managers to understand products and services.
• Cross-sell bank products and services to customers.

Skills

Customer service

Communication

Problem solving

Mathematics

Computer skills

Multitasking

Education

Bachelor’s degree in business-related field

Tools

Banking software basics

Job description

Customer Service Manager

Job Summary

The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a timely manner. The customer service manager works closely with other department managers to develop an understanding of their products and services to provide better support to customers. They are also responsible for the development of the team, so they are successful helping customers via phone, chat and video teller machines.

Primary Location/Schedule

• 3050 S. Delaware Ave., Springfield, MO 65804
• Schedule: Monday – Friday, 7:30 am - 6:00 pm; alternating Saturdays 9:00 am – 12:00 pm
• Full-time: 40 hours per week average

Position Requirements

• Bachelor’s degree in a business-related field e.g. accounting, management, economics, business administration
• Three to five years of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Ability to handle high-pressure situations and escalations
• Basic knowledge of banking operations preferred
• Effective multi-tasking and organizational skills
• Willingness to proactively cross-sell bank products & services

Employee Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EOE/VETERANS/DISABLED E-VERIFY EMPLOYER