Customer Service Representative

Smbonline; Carthage (MO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Short-term Disability

Long-term Disability

ESOP

Major Medical Leave

Cancer and Accidental Insurance

Job summary

Southwest Missouri Bank is hiring a Full-Time Customer Service Representative in a on-site role. You will be the first point of contact for clients, handling inquiries via phone, email and online chat while promoting our banking products and services.

To excel, you should have outstanding communication, problem-solving skills, and strong computer proficiency. Join our team to help enhance customer experiences in a dynamic, growth-oriented environment.

Qualifications

• Clear communication with clients via phone, email and chat.
• Ability to resolve issues with empathy and professionalism.
• Proficiency in operating banking software and standard PC tools.

Responsibilities

• First point of contact for customers via phone, email and chat.
• Provide information on banking products and services and handle inquiries.
• Escalate complex issues to appropriate staff for timely resolution.

Skills

Excellent communication

Active listening

Service orientation

Computer skills

Job description

Join Southwest Missouri Bank as a Full-Time Customer Service Representative and immerse yourself in a dynamic, customer-centric environment that values excellence and integrity. This onsite position offers a unique opportunity to collaborate with a talented team and engage directly with clients, honing your skills in finance and communication. You will play a pivotal role in enhancing customer experiences, ensuring satisfaction, and driving high performance in our vibrant culture. In this role, you will gain hands‑on experience in banking operations while working alongside industry professionals dedicated to your growth. The energetic atmosphere fosters creativity and innovation, allowing you to make meaningful contributions daily.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, Short‑term Disability, Long‑term Disability, ESOP, Major Medial Leave, and Cancer and Accidental Insurance. This is your chance to be part of something special at Southwest Missouri Bank.

Hello, we're Southwest Missouri Bank

Founded in 1979, we are proud to be the largest locally owned community bank in Southwest Missouri. It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. We now have 11 full‑service branches, a home loan center and more than 40 ATMs to serve our customers. But most important, we have a friendly team who are committed to helping our customers reach their financial dreams.

Day to day as a Customer Service Representative (Must be available 7:30 am - 6:05 PM Monday - Friday and 8:00 am - 12:05 PM saturday rotation)

As a Customer Service Representative at Southwest Missouri Bank, you will be the first point of contact for our valued clients, engaging with them through telephone, email, and online chat. Your role will involve providing essential support and detailed information about our wide range of banking products and services. You will skillfully field customer inquiries and address complaints, ensuring that each interaction reflects our commitment to excellence.

In situations where the issue exceeds your expertise, you will seamlessly forward concerns to the appropriate staff, facilitating timely resolutions. This multifaceted position allows you to enhance your communication skills while actively contributing to our customer‑centric mission. Join us in delivering exceptional service and building lasting relationships.

What matters most

To thrive as a Customer Service Representative at Southwest Missouri Bank, you must possess excellent communication skills, including active listening and a service‑oriented mindset. Your ability to resolve customer grievances with empathy and professionalism is crucial in delivering the exceptional service we pride ourselves on. Proficiency in computer skills is essential, as you will navigate various software platforms to assist clients effectively. The capacity to learn new software quickly will also be invaluable, enabling you to adapt to our evolving technology and maintain efficiency in your daily tasks. By blending these skills with your passion for customer service, you will play an instrumental role in enhancing our clients' banking experience and upholding our core values.

Knowledge and skills required for the position are:

• Excellent communication skills including active listening
• service‑oriented and able to resolve customer grievances
• proficient computer skills with the ability to learn new software.