Customer Service Manager

Egreenservices; Pierre (SD); On-site; USD 74,000 - 105,000; Full time

Job summary

Big Lots is hiring a Customer Service Manager in Pierre, SD, offering ownership over pipeline growth and revenue acceleration. The role emphasizes driving sales marketing initiatives with a hands-on approach and a focus on delivering measurable outcomes from day one.

Based in Pierre, this position provides mentoring, growth opportunities, and flexible hours across Pierre, SD, with a competitive salary range of $74,000–$105,000 per year.

Responsibilities

• Identify and pursue new business opportunities across SD
• Deliver persuasive product demos to buyers and stakeholders
• Steer prospects from interest to invoice without friction
• Qualify leads to ensure the team pursues real revenue
• Build and nurture relationships with prospects in Pierre, SD
• Translate Live Chat Support dashboards into actionable sales insights

Skills

Learner pace

Team collaboration

Prioritization

Customer service knowledge

Ticket management

Action orientation

Accountability & teamwork

Job description

Big Lots is hiring a Customer Service Manager to drive pipeline growth and accelerate revenue across Pierre, SD. The headline is $74,000 - $105,000, but the story is ownership — sales marketing work you steer at Big Lots after just 8 years.

Key Responsibilities

• Identify and pursue new business opportunities throughout SD
• Deliver persuasive product demos to gently-demanding buyers and stakeholders
• Steer Big Lots prospects from interest to invoice without friction
• Qualify hard, so the manager team only chases real money
• Build and nurture relationships with prospects across the Pierre, SD market
• Translate Live Chat Support dashboards into stories the sales floor actually uses

What You'll Bring

• A learner's pace that keeps up with shifting requirements
• A collaborative mindset and genuine enthusiasm for teamwork
• An instinct for prioritization when everything is labeled urgent
• Working knowledge of Customer Service alongside transferable Ticket Management chops
• A fun-loving bias toward action, balanced by knowing when to wait
• A collaborator's reflex to share credit and absorb blame

Based in Pierre, Big Lots has spent 7 years shaping how people work across the sales marketing space. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Service Manager.

Beyond $74,000 - $105,000, Big Lots invests in your growth, assigns you a mentor, and lets you flex hours across Pierre, SD as you need.

We bumped the date today, signaling this Customer Service Manager search is ongoing.