Customer Service Manager

Castle Rental; Pea Ridge (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

A rental service company in Pea Ridge, Arkansas is seeking an experienced Customer Service Manager to lead a team and drive store sales. You'll manage customer relationships, assist with training staff, and create effective marketing strategies. Ideal candidates have proven leadership skills and experience in a retail environment.

Qualifications

• Strong leadership and supervisory skills.
• Ability to train and develop a team.
• Effective communication and interpersonal skills.

Responsibilities

• Manages the Customer Service Specialists team.
• Develops marketing strategies for the store.
• Ensures store meets its monthly goals.
• Maintains customer relationships and drives sales.

Skills

Customer Relationship Management

Sales Training

Marketing Strategy

Inventory Management

Job description

Overview

Join to apply for the Customer Service Manager role at Castle Rental.

Job Description

Job Title: Customer Service Manager

Reports To: Store Manager

FLSA Status: Exempt

Summary: Manages Customer Service Specialists as well as the store's sales and marketing program by performing the following duties.

Duties and Responsibilities

Other duties may be assigned.

• Ensures the store meets its monthly goals.
• Manages local store marketing.
• Provides necessary training to store sales staff.
• Develops positive customer relationships.
• Helps customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the ability to explain product features and benefits.
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.
• Assists with managing the store's customer accounts.
• Performs regular sales calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Assists with ordering products, creating purchase orders, and receiving products into the POS system.
• Assists with creating and verifying rental agreements and educating customers on their agreement.
• Assists with training and developing the store's delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail