Customer Service Manager

Castle Rental; Berryville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Castle Rental in Berryville, Arkansas is seeking a Customer Service Manager to oversee store operations, manage Customer Service Specialists, and lead the store's sales and marketing programs. The role requires strong leadership, effective communication, and a customer-centric approach.

The ideal candidate will be responsible for meeting monthly goals, managing the store's marketing initiatives, and ensuring a high level of customer satisfaction. Training staff and maintaining store visual appeal are key components of this position.

Responsibilities

• Ensures the store meets its monthly goals.
• Manages local store marketing.
• Provides necessary training to store sales staff.
• Develops positive customer relationships.
• Helps customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Responsible for calculating discounts and any promotions.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.
• Assists with managing the store’s customer accounts.
• Performs regular sales calls.
• Maintains knowledge of current products, pricing, and policies.
• Assists with ordering products and creating purchase orders.
• Educates customers on their rental agreements.
• Trains the store's delivery and installation specialists.
• Manages store inventory.
• Refurbishes store merchandise.

Job description

Job Description

Job Title: Customer Service Manager

Reports To: Store Manager

FLSA Status: Exempt

Summary: Manages Customer Service Specialists as well as the store’s sales and marketing program by performing the following duties.

Duties and Responsibilities

Other duties may be assigned.

• Ensures the store meets its monthly goals.*
• Manages local store marketing.*
• Provides necessary training to store sales staff.
• Develops positive customer relationships.*
• Helps customers by matching them with just the right products.*
• Maintains the visual appeal of the store.*
• Makes the most effective use of the store displays.*
• Maintains the ability to explain product features and benefits.*
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.*
• Ensures the customer's files are set up and maintained properly.*
• Qualifies customers for the product.*
• Assists with managing the store’s customer accounts.*
• Performs regular sales calls.*
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.*
• Assists with ordering products, creating purchase orders, and receiving products into the POS system.*
• Assists with creating and verifying rental agreements and educating customers on their agreement.*
• Assists with training and developing the stores delivery and installation specialists.*
• Assists with managing store inventory.*
• Assists with refurbishing store merchandise.*
• Completes any other tasks assigned at the discretion of management.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.