Customer Service & Store Operations Manager

Castle Rental; Berryville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Castle Rental in Berryville, Arkansas is seeking a Customer Service Manager to oversee store operations, manage Customer Service Specialists, and lead the store's sales and marketing programs. The role requires strong leadership, effective communication, and a customer-centric approach.

The ideal candidate will be responsible for meeting monthly goals, managing the store's marketing initiatives, and ensuring a high level of customer satisfaction. Training staff and maintaining store visual appeal are key components of this position.

Responsibilities

• Ensures the store meets its monthly goals.
• Manages local store marketing.
• Provides necessary training to store sales staff.
• Develops positive customer relationships.
• Helps customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Responsible for calculating discounts and any promotions.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.
• Assists with managing the store’s customer accounts.
• Performs regular sales calls.
• Maintains knowledge of current products, pricing, and policies.
• Assists with ordering products and creating purchase orders.
• Educates customers on their rental agreements.
• Trains the store's delivery and installation specialists.
• Manages store inventory.
• Refurbishes store merchandise.

Job description

Castle Rental in Berryville, Arkansas is seeking a Customer Service Manager to oversee store operations, manage Customer Service Specialists, and lead the store's sales and marketing programs. The role requires strong leadership, effective communication, and a customer-centric approach.

The ideal candidate will be responsible for meeting monthly goals, managing the store's marketing initiatives, and ensuring a high level of customer satisfaction. Training staff and maintaining store visual appeal are key components of this position.