Customer Service Specialist

Castle Rental; Siloam Springs (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A local rental service in Siloam Springs is seeking a Customer Service Specialist to develop customer relationships, match customers with products, and maintain the visual appeal of the store. Responsibilities include explaining product features, calculating discounts, and educating customers on rental agreements. Ideal candidates will demonstrate strong customer service skills and a commitment to maintaining store inventory and displays. This position is essential for fostering an engaging store experience.

Responsibilities

• Develops positive customer relationships.
• Serves customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains expertise to explain product features and benefits.
• Responsible for calculating discounts and promotions.
• Ensures customer folders are set up, filed, and maintained properly.
• Qualifies customers for the product.
• Performs regular sales and marketing calls.
• Maintains knowledge of current products, pricing, sales, and policies.
• Assists in creating and verifying rental agreements.
• Assists with training store delivery and installation specialists.
• Assists in managing store inventory.
• Assists with refurbishing store merchandise.

Job description

Overview

Job Title: Customer Service Specialist
Reports To: Store Manager
FLSA Status: Non-Exempt
Summary: Builds a loyal customer base by solving customer problems, providing excellent customer service and by making the store experience interactive, engaging, and reassuring by performing the following duties.

Duties and Responsibilities

include the following. Other duties may be assigned.

• Develops positive customer relationships.*
• Serves customers by matching them with just the right products.*
• Maintains the visual appeal of the store.*
• Makes the most effective use of the store displays.*
• Maintains the expertise to explain product features and benefits.*
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.*
• Ensures the customer folders are setup, filed and maintained properly.*
• Qualifies customers for the product.*
• Performs regular sales and marketing calls.*
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.*
• Assists with creating and verifying rental agreements and educating customers on their agreement.*
• Assists with training and developing the stores delivery and installation specialists.*
• Assists with managing store inventory.*
• Assists with refurbishing store merchandise.*
• Completes any other tasks assigned at the discretion of management.