Customer Service Manager

Kansas Department of Health and Environment; Kansas; Presencial; USD 26 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Paid leave

State holidays

Retirement plan

Employee discounts

Resumo da oferta

Kansas Department of Health and Environment seeks a detail‑oriented Vital Statistics Customer Service Department Manager to lead daily operations, oversee high‑volume requests, and ensure regulatory compliance. You will train staff, manage performance reviews, and serve as the main contact for escalations while coordinating with internal teams to streamline processes.

The role includes department accounting oversight, monthly revenue and workload reporting, and maintaining the vital statistics

Qualificações

• High School diploma or GED required.
• One year of supervisory or leadership experience.
• Experience in customer service management or public service preferred.
• Strong written and verbal communication.
• Ability to train staff and manage performance.

Responsabilidades

• Supervise Customer Service staff and evaluate performance.
• Provide training on walk‑in assistance and POS duties.
• Respond to inquiries and ensure office procedures compliance.
• Prepare weekly status reports and assist budgeting.
• Maintain office systems and coordinate with IT for electronic records.

Conhecimentos

Leadership

Customer service experience

Oral and written communication

Supervision and training

Data entry/typing

Accounting skills

Formação académica

High School / GED

Ferramentas

Word

Excel

PowerPoint

Access

Descrição da oferta de emprego

Job Posting

Job Posting closes: November 8 th , 2026

Required documents uploaded by: November 8 th , 2026

We are seeking a detail-oriented and proactive Vital Statistics Customer Service Department Manager to lead our daily operations. In this role, you will empower and manage a dedicated team, oversee high-volume walk-in and mail requests, and ensure strict adherence to regulatory compliance. You will handle core administrative duties, including staff training, performance reviews, and timecard management, while serving as the primary point of contact for customer de-escalation. Additionally, you will oversee department accounting, generate monthly reports on revenue and request volume, and collaborate with internal teams to streamline request processes and system updates. If you are an experienced leader passionate about maintaining the integrity and efficiency of public records, apply today!

Kansas Department of Health and Environment

Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State's Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9.

KDHE does not provide sponsorships for this position. If you are an OPT or STEM OPT applicant, please note that all individuals must maintain valid employment authorization and an unexpired EAD.

E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

http://www.kdhe.ks.gov/

About The Position

• Who can apply: Anyone (External).
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes
• Sponsorship:KDHE does not provide sponsorship for this position.

Compensation

• Hourly Pay Range: $22.98
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement And Deferred Compensation Programs
• Visit the Employee Benefits page for more information...

Position Summary & Responsibilities

Position Summary

The position (K0229518) Supervise Customer Service staff by writing position descriptions and establishing performance expectations, counseling/evaluating staff and preparing annual evaluations. Provide training to Customer Service employees on walk-in customer assistance, keying requests, end of day balancing, and other duties in order to respond to the demands of the public and office. Train the unit Assistant's in point of sale duties, form inventory, and other duties specified for the position. Respond to staff inquiries concerning eligibility of requests and/or office procedures. Review recommendations of staff, providing constructive feedback. Interview prospective candidates for employment and make recommendation to hire. Prepare weekly status report for Certification Chief.

Act as initial liaison with the general public, businesses, attorneys, funeral home directors, etc. to obtain additional information to clarify and establish eligibility or deny requests where eligibility is not clearly established. Respond to difficult or irate customers, questionable applications, or complaints from customers by dealing with them in person (walk‑ins), by telephone, or by correspondence to ascertain what has occurred, explaining office processes and eligibility requirements and negotiating a resolution. Other duties as needed to maintain efficient response to customer requests, such as working the front customer window and data entry of regular mail to allow the Customer Service area to stay current on the work load.

Provide technical assistance with planning and maintaining the vital statistics electronic system component of the office. Oversee use and troubleshooting of kiosks. Assist with upgrades to equipment and computer programs, acting as primary liaison with the Information Services staff. Continuously evaluate and review office system functions and operations, creating methods to detect inadequacies and make recommendations to correct problems, including any needed expenditures. Document effectiveness of the electronic system and office processes and any changes implemented. Provide training to office staff on applications and programs, particularly those that are unique to this office.

Job Responsibilities

• Oversee the collection of all fees received in the office and account for those fees subsequently entered at Point of Sale PCs, ensuring accurate money receipts are produced and providing reliable statistical information.
• Oversee the balancing of monies receipted each day.
• Record daily deposits and prepare monthly reports which reflect totals of fees collected, number of customers served, number and type of certified copies issued, etc. to be used for budget and statistical purposes.
• Reconcile fees collected to amount of deposits reflected by agency cashier on a monthly basis.
• Provide statistical information as requested for use in budget preparation.
• Review and evaluate internal workflow processes and customer service policies and procedures, ensuring statutory requirements are met.
• Using knowledge of departmental procedures and operational functions of each unit, evaluate the efficiency of processing customer requests. Document decisions for procedural changes, when and why changes are made for future reference.
• Provide reports with observations and recommendations for improving provided services to Certification Chief.
• Maintain accurate procedure manuals and attend office and section meetings to stay informed of any policy/procedure changes.

Qualifications

• Education:
  • High School, GED
• Licensing & Certification:
  • Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.
• Minimum Qualifications:
  • One year of experience in providing direction necessary to implement the objectives of an agency, program or organizational unit.
• Preferred Qualifications:
  • Word, Excel, PowerPoint, Access
  • Proofreading, editing, attention to detail
  • Excellent oral and written communication skills
  • Strong interpersonal and negotiation skills
  • Analytical skills, ability to analyze data/work processes
  • Typing, Alpha/Numeric Data Entry
  • 10-Key
  • Accounting skills
  • Experience in supervision and Training
  • Experience with confidential information
  • Customer Service experience
• Post-Offer, Pre-employment Requirements:
  • In accordance with K.S.A 65-2402(b), any person offered a position of employment in the Office of Vital Statistics will be required to be fingerprinted and to submit to a state and national criminal history record check for the purpose of identification verification and the determination of the applicant’s eligibility to perform tasks within the Office of Vital Statistics.
  • Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.