Eligibility Operation Field Specialist

Kansas Department of Health and Environment; Kansas; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

Sick & Vacation leave

Holidays

Job summary

Kansas Department of Health and Environment is seeking an Eligibility Operation Field Specialist for the Pittsburg, KS area. The role involves determining Medicaid eligibility, engaging with communities, and supporting partner organizations to ensure access to KanCare services.

The position requires travel and occasional overnight stays, and the candidate will educate the public on Medicaid benefits and assist walk-in clients at community events and partner locations.

Qualifications

• High School diploma or GED required.
• One year of experience in planning, implementing, monitoring activities, and determining eligibility in FM and/or E&D unit or related Medicaid eligibility/customer service experience.
• Education may be substituted for experience as determined by the agency.

Responsibilities

• Assist consumers with completion of applications and routes documents to the Clearinghouse for timely determination of eligibility.
• Maintain current policy and program knowledge to authorize Medicaid benefits and respond to inquiries.
• Explain KanCare practices, procedures, and regulations to clients and partner organizations.

Skills

Customer service

Analytical skills

Policy interpretation

Critical thinking

Two years Medicaid eligibility

Education

High School, GED

Tools

Word

Excel

PowerPoint

Access

Job description

Job Posting

Important Recruitment Information for this vacancy

Job Posting closes: November 6, 2026

Required documents uploaded by: November 6, 2026

Kansas Department of Health and Environment

Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State's Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9.

KDHE does not provide sponsorships for this position.

If you are a OPT or STEM OPT applicant, please note that all individuals must maintain valid employment authorization and an unexpired EAD.

E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

http://www.kdhe.ks.gov/

About The Position

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes
• Sponsorship: KDHE does not provide sponsorship for this position.

Compensation

• Hourly Pay Range: $21.34 - $23.54
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement And Deferred Compensation Programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:

Are you looking for a great team to work with? Are you a curious person who likes to learn? Do you want to do meaningful work? Do you have a passion for helping those in your community? We would love to meet and talk with you about our opportunity to help applicants and community partners with the KanCare process.

Kansas Department of Health and Environment is seeking enthusiastic candidates to apply for the Eligibility Operation Field Specialist at the Pittsburg DCF Office in Pittsburg, Kansas. The successful candidate must be flexible, willing to learn and ready to provide quality customer service. This position requires frequent travel and some overnight stays. The Eligibility Operation Field Specialist is responsible for determining Medicaid eligibility for applicants, conducting outreach to communities, and providing direct assistance to community partners such as Area Agencies on Aging, county health departments, and Managed Care Organizations. This role involves processing applications, educating the public on Medicaid (KanCare) services, and assisting walk-in clients at community events and partner locations to ensure eligible individuals and families receive necessary healthcare coverage.

Job Responsibilities may include but are not limited to the following:

• Assist consumers with completion of applications, collect information and routes applications, supporting documents to the Clearinghouse for timely determination of eligibility.
• Maintains current policy and program knowledge in order to authorize Medicaid benefits and answer inquiries from the general public and agencies.
• Acts as an initial liaison or client advocate resolving conflicts or misunderstanding by explaining, clarifying and interpreting KanCare practices, procedures, and regulations; advising clients, organizations or general public about specific programs and policies.

Qualifications

• Education:
  • High School, GED
• Licensing & Certification:
  • Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.
• Minimum Qualifications:
  • One year of experience in planning, implementing, monitoring activities, and determining eligibility in FM and/or E&D unit or other related Medicaid eligibility/customer service experience.Education may be substituted for experience as determined by the agency to be relevant.
• Preferred Qualifications:
  • Word, Excel, PowerPoint, Access
  • Proofreading, editing, attention to detail
  • Customer service
  • Analytical skills
  • Ability to apply policy
  • Two years of experience determining Medicaid eligibility or similar income-based eligibility program
  • Critical thinking and problem solving
  • Outcome driven independent work skills
• Post-Offer, Pre-employment Requirements:
  • Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a state job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can be set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.