Customer Service Manager

Sky Real Estate Professionals; Houston (TX); Sur place; USD 87 000 - 169 000; Plein temps

Résumé du poste

A leading real estate firm in Houston seeks a Customer Service Manager to enhance client experiences and oversee customer support operations. The ideal candidate has a Bachelor's degree and over 5 years of experience in management, with strong communication skills and a passion for customer satisfaction. The role offers a competitive salary range of $87,000 - $169,000 per year.

Qualifications

• 5+ years of experience in customer service management, preferably in real estate.
• Proven ability to lead a team in achieving high customer satisfaction.
• Excellent communication skills with a focus on customer-centric solutions.

Responsabilités

• Develop and implement customer service policies to enhance satisfaction.
• Supervise customer service representatives to ensure excellent service.
• Analyze customer feedback and report findings to management.

Connaissances

Team leadership

Customer service expertise

Communication skills

Analytical skills

Formation

Bachelor's degree in Business Administration

Outils

CRM software

Description du poste

Overview

Join Sky Real Estate Professionals, a leader in the real estate industry, as our Customer Service Manager and become a vital part of our dynamic team. We are committed to providing exceptional client experiences and maintaining our reputation for excellence. As the Customer Service Manager, you will oversee our customer support operations, ensuring seamless communication between clients and agents. Your role will involve developing innovative strategies to enhance service delivery, training and mentoring your team, and resolving any client concerns with professionalism and efficiency. This is an exciting opportunity to leverage your leadership skills and customer service expertise in a fast-paced, rewarding environment. If you have a passion for real estate and a drive for customer satisfaction, we invite you to take the next step in your career with Sky Real Estate Professionals, where we value integrity, innovation, and teamwork.

Responsibilities

• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Supervise and support customer service representatives, ensuring they adhere to company standards and provide excellent service.
• Analyze customer feedback and service data to identify trends and areas for improvement, and report findings to senior management.
• Coordinate with other departments to resolve complex customer issues and improve overall service delivery.
• Train and mentor customer service staff to ensure consistent and effective service across all customer interactions.

Requirements

• Bachelor\'s degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in a customer service management role, preferably within the real estate industry.
• Proven ability to lead and motivate a team to achieve high levels of customer satisfaction and performance.
• Excellent communication and interpersonal skills, with a strong focus on customer-centric solutions.
• Proficiency in CRM software and other customer service management tools.

Base pay range: $87,000.00/yr - $169,000.00/yr

Note: This range is provided by Sky Real Estate Professionals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.