Customer Service Manager

Entertainment Partners Inc; Flint (MI); Remote; USD 72,000 - 105,000; Full time

Benefits offered by this job

Remote options

Mentor program

Relocation to Flint, MI

Job summary

HealthPoint Solutions is seeking a Customer Service Manager to bridge creative output and closed deals. This high-energy role offers a $72,000 - $105,000 salary range, full ownership of Talkdesk projects, and a supportive team that ships together. Candidates relocate to Flint, MI or opt for remote work.

You will lead discovery calls, coach a team, and run experiments to improve conversion. The ideal candidate thrives in a deadline-driven setting and has strong communication and onboarding

Qualifications

• Excellent written and verbal communication skills.
• Working understanding of Talkdesk and customer onboarding in real-world settings.
• Attention to detail that catches what spell-check misses.
• Portfolio that speaks louder than resume lines.
• Experience thriving in a high-energy, deadline-driven environment.

Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan.
• Run discovery calls to uncover budget without asking for it.
• Coach the Customer Service Manager team to value selling over discounts.
• Run experiments on sales marketing messaging and keep only what converts.
• Carry the demo from screen-share to signature in one sitting.
• Turn a $72,000 - $105,000 budget into measurable growth.
• Pair a $72,000 - $105,000 quota with disciplined forecasting.

Skills

Excellent written and verbal comms

Talkdesk familiarity

Customer onboarding understanding

Attention to detail

Portfolio demonstrates impact

Tools

Talkdesk

Job description

Marketing that doesn't move revenue is decoration, so HealthPoint Solutions hires Customer Service Manager talent that connects creative to closed deals. This high-energy role offers $72,000 - $105,000, full ownership of Talkdesk projects, and the support of a team that ships together.

Key Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan


• Run discovery calls that uncover budget without asking for it


• Coach the Customer Service Manager team off discounting and onto value selling


• Run experiments on sales marketing messaging and keep only what converts


• Carry the demo from screen-share to signature in one sitting


• Turn a $72,000 - $105,000 budget into measurable oddball-friendly growth


• Pair a $72,000 - $105,000 quota with the discipline to forecast it straight

What You'll Bring

• Excellent written and verbal communication skills


• Working understanding of both Talkdesk and Customer Onboarding in real-world settings


• The kind of attention to detail that catches what spell-check misses


• A portfolio that speaks louder than any line on your resume


• Experience thriving in a high-energy, deadline-driven setting like HealthPoint Solutions


• Willingness to relocate to Flint, MI, or to make remote work

There's a reason sales marketing leaders keep calling HealthPoint Solutions: this client-focused Flint, MI team simply refuses to ship anything mediocre. Around HealthPoint Solutions, the loudest voice never automatically wins the sales marketing argument.

Take $72,000 - $105,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the HealthPoint Solutions offer in one breath.

This role is being actively staffed, with offers expected before the quarter closes.