Customer Service Manager

Filetwigbay; Dover (DE); On-site; USD 90,000 - 128,000; Full time

Benefits offered by this job

Full benefits

Flexible hours in Dover

Job summary

Strategic Partners LLC in Dover, DE seeks a Customer Service Manager who reads a buyer's hesitation before the buyer does. The role offers autonomy, mentorship, and a clear path for growth with a salary range of $90,000–$128,000 per year.

Ideal candidates bring 8+ years in sales marketing, strong communications, and the ability to build references, collateral and campaigns that convert. Benefits are comprehensive and hours flex toward what matters in Dover.

Qualifications

• Experience leading cross-functional teams in a managerial role.
• Bias for asking the right questions to avoid costly mistakes.
• Clear thinking reflected in tidy documentation and communication.
• Growth mindset with openness to feedback and learning.
• Eight years of experience guiding people and processes.
• Demonstrated sales marketing expertise through a portfolio or samples.

Responsibilities

• Win back accounts and recover opportunities lost by a predecessor.
• Build a Dover reference network to close deals.
• Create sales collateral, decks and proposals that move prospects forward.
• Manage paid search, social and email programs end to end.
• Attend demos and tighten the script after every loss.
• Leverage Talkdesk with demand-generation experience.
• Develop email sequences that are opened and engaged.
• Forecast demand and align marketing spend with sales goals.

Skills

Sales & Marketing

Cross-functional leadership

Growth mindset

Demand generation

Portfolio/work samples

Mentorship

Tools

Talkdesk

Job description

Strategic Partners LLC is searching Dover for a Customer Service Manager who reads a buyer's hesitation before the buyer does. At $90,000 - $128,000, this Customer Service Manager seat rewards 8+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Win back the accounts a previous Customer Service Manager let slip
• Build the Dover reference network that closes deals for you
• Create sales collateral, decks, and proposals that move prospects forward
• Manage paid search, social, and email programs end to end
• Sit in on demos and tighten the script after every loss
• Strong command of Talkdesk, with 7 of demand-generation experience
• Stand up email sequences that get opened, not buried
• Forecast demand and align marketing investment with sales objectives

What You'll Bring

• Experience supporting cross-functional teams in a manager capacity
• A bias toward asking the dumb question before the expensive mistake
• Clarity of thought that shows up in tidy documentation
• A growth mindset and openness to constructive feedback
• 8 years of learning when to trust the process and when to break it
• 8 years that taught you which corners can be cut
• A portfolio or work samples that demonstrate your sales marketing expertise

Strategic Partners LLC began as a side project in Dover and grew into the flexible platform thousands of sales marketing users now rely on. We hire ambitious people, get out of their way, and let the Emotional Intelligence results speak.

What you get for saying yes: $90,000 - $128,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Dover.

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