Customer Service Manager

jobspromotor; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel benefits

Medical benefits

Health programs

401(k)

Job summary

American Airlines is seeking a Customer Service Manager for remote, work-from-home support. The role involves analyzing operational performance, building reports, and using SQL to manage data across large databases.

You will collaborate with vendor teams to meet staffing needs and present actionable insights to station leadership. Ideal candidates hold a college degree or equivalent experience, with strong interpersonal and analytical abilities, and proficiency in Excel, PowerPoint, and BI

Qualifications

• College degree in a relevant field or equivalent experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• SQL query skills and database knowledge.
• Strong interpersonal and analytical abilities.
• FAA background checks eligibility may be required.

Responsibilities

• Survey and analyze operational performance data.
• Create reports using Excel, PowerPoint, and BI tools.
• Use SQL to query databases and work with large datasets.
• Collaborate with vendor staff to support staffing requirements.
• Present findings and recommendations to station management.
• Maintain daily, weekly and monthly reports.

Skills

Interpersonal skills

Analytical skills

SQL

Excel

PowerPoint

Education

High School

College degree in relevant field

Tools

SQL

Job description

### ( Customer Service Manager ) American Airlines Remote Customer Support Work From Home, American Airlines Wfh @JobspromotorFull Time12-Jul-2026##### OverviewCompany **American AirlinesCustomer Services**Salary**$20 - $30/Hour**Experience**2**Job type**Full Time**Updated**12-Jul-2026**Location**North Carolina, 5**Discover moreVPN & Remote AccessCustomer ServicesDictionaries & Encyclopedias## ( Customer Service Manager ) American Airlines Remote Customer Support Work From Home, American Airlines Wfh @Jobspromotor**Hiring Organization:** American Airlines**Post Name**: Customer Service Manager**Qualification:** High School**Industry:** Private**Employment Type:** Full Time**Work Hours:** 8 Hours**Salary:** $20 – $30/HourDictionaries & Encyclopedias**Location:**Charlotte, NC### Full Job Description Could it be said that you are prepared to investigate a universe of conceivable outcomes, both at work and during your downtime? Join our American Carriers family, and you'll venture to the far corners of the planet, develop your ability and become the most ideal variant of you. As you set out on another excursion, you'll handle difficulties with adaptability and effortlessness, mastering new abilities and propelling your profession while having a great time. Go ahead and enhance both your own and work life and jump ready!Discover moreRecruitment & StaffingCustomer Experiencecustomer( Customer Service Manager ) American Airlines Remote Customer Support Work From Home, American Airlines Wfh @JobspromotorFor what reason you'll adore this work* T his occupation is an individual from the Preparation and Organization Group inside the Client Experience Division.* Answerable for examination and detailing of functional execution and client experience measurementsWhat you'll doAir Travel* Survey and break down functional and execution information* Assemble reports in view of examination utilizing Succeed, Scene or other BI tool(s)* Use SQL to foster information bases and work with enormous informational indexes* Cooperate with seller colleague to help staffing prerequisites* Present ends and proposals to station administration to further develop execution and measurements* Support and keep up with everyday, week by week, and month to month invest and lost energy moving reports* Work on an assortment of adhoc projectsAll you'll require for progressDiscover moreLaw & GovernmentCustomer Relationship Management (CRM)recruitmentLeast Capabilities Schooling and Earlier Professional training* College degree in significant field or comparable experience/preparing* Information on Microsoft Office to incorporate MS Word, Succeed and PowerPoint* Information on SQL inquiry and data sets* Show building experience with PowerPoint* Brilliant Relational abilities* Brilliant logical abilitiesFavored Capabilities Training and Earlier Professional trainingHome Office* Dashboard creation with Scene, SQL or other business knowledge tool(s)* 1 year of aircraft experience* 1 year in a scientific jobAbilities, Licenses and Certificates* Capacity to lead ventures and impact choices* Capacity to satisfy FAA criminal personal investigations to fit the bill for unescorted access honors to air terminal security recognizable proof showcase regions (SIDA), if appropriate* Capacity to get suitable air terminal power and additionally US Customs security identifications, if materialWhat you'll getGo ahead and exploit all that American Carriers brings to the table:* Travel Advantages: Prepared to investigate the world? You, your family and your companions can arrive at 365 objections on in excess of 6,800 everyday trips across our worldwide organization.* Medical advantages: On the very first moment, you'll approach your wellbeing, dental, remedy and vision advantages to assist you with remaining great. Furthermore, that is only the beginning, we additionally offer virtual specialist visits, adaptable spending records and the sky is the limit from there.* Health Projects: We maintain that you should be your best self - that is the reason our wellbeing programs furnish you with the appropriate apparatuses, assets and backing you want.* 401(k) Program: Accessible upon recruit and, contingent upon the workgroup, manager commitments to your 401(k) program are accessible following one year.* Extra Advantages: Other incredible advantages incorporate our Representative Help Program, pet protection and limits on lodgings, vehicles, travels and that's just the beginning( Customer Service Manager ) American Airlines Remote Customer Support Work From Home, American Airlines Wfh @Jobspromotor