Customer Service Manager

All Ways Caring HomeCare; Atlanta (GA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Tuition reimbursement

401K participation

Referral bonuses

Flexible work schedules

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager in Atlanta, GA to oversee quality care and ensure overall client satisfaction. The ideal candidate will manage caregiver performance, employee scheduling, and maintain relationships with clients and partners.

Qualifications include an associate or bachelor’s degree in a relevant field, effective communication skills, and prior management experience. Competitive pay and benefits, including tuition reimbursement and flexible schedules, are offered.

Qualifications

• Accountable, reliable, and able to work independently with good judgment.
• Valid driver’s license and auto insurance.
• Self-motivated professional with scheduling and management experience.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers.
• Manage employee scheduling, identify problems, and implement solutions.

Skills

Customer service skills

Effective communication

Problem-solving

Education

Associate or bachelor’s degree in business, nursing, social services, or related field

Job description

Customer Service Manager

Location: US‑GA‑ATLANTA

Overview

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Self‑motivated professional with prior scheduling and management or supervisory experience.
• Thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency.
• People‑person, friendly, compassionate, and able to build positive relationships and partnerships.
• Experienced communicator and problem solver who is well‑organized.

What you will do

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record‑keeping.
• Conduct periodic home visits and safety checks.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services, or related field preferred.
• Accountable, reliable, and able to work independently with good judgment.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Benefits

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Referral bonuses.
• Benefits, supplemental plans, EAP, and 401K participation.
• Career growth and development opportunities.

Salary Range

USD $21.00 / Hour