Customer Service Manager

All Ways Caring HomeCare; Dublin (GA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

401K participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager in Dublin, Georgia. The CSM will be responsible for overseeing quality care and client satisfaction, supervising caregivers, and managing employee performance.

Ideal candidates should possess an associate or bachelor's degree in a relevant field and have prior management experience. The role offers a competitive pay structure, flexible work schedules, and opportunities for career growth.

Qualifications

• Prior scheduling, management, or supervisory experience.
• Valid driver's license and auto insurance.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care.
• Manage employee scheduling and implement proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Conduct periodic home visits and safety checks.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Strong organizational and problem-solving abilities

Accountable and reliable

Ability to thrive in a fast-paced environment

People-person attitude

Education

Associate or bachelor's degree in business, nursing, social services, or related field

Job description

Overview

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Qualifications

• Associate or bachelor's degree in business, nursing, social services, or related field of study preferred.
• Prior scheduling, management, or supervisory experience.
• Accountable and reliable with the ability to work independently with good judgment.
• Valid driver's license and auto insurance.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong organizational and problem‑solving abilities.
• Ability to thrive in a fast‑paced environment and efficiently manage client or employee needs with urgency.
• People‑person attitude, friendly, compassionate, and able to build positive relationships and partnerships.

Benefits

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Referral bonuses.
• Benefits, supplemental plans, EAP, and 401K participation.
• Career growth and development opportunities.

Salary Range

USD $18.00 / Hour