Customer Service Manager

All Ways Caring HomeCare; Casa Grande (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules

Retention bonuses

401K participation

Career growth

Job summary

All Ways Caring HomeCare in Casa Grande, AZ is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver coordination in home settings.

The role requires supervisory experience, strong communication, and the ability to build relationships with clients, referrals, and staff. Competitive pay, daily pay options, and growth opportunities are offered.

Qualifications

• Experience in scheduling and supervisory roles within home care or similar settings.
• Strong communication and interpersonal skills with clients, families, and staff.
• Proactive problem solving and ability to manage urgent client needs.
• Ability to build positive relationships with referral partners, payor sources, and clients.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to Caregivers delivering direct care.
• Manage employee scheduling and identify proactive solutions.
• Maintain positive relationships with referral partners and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling & management

Customer service

Communication

Problem solving

Relationship building

Education

Associate or bachelor's degree in business, Nursing, Social Services

Job description

Customer Service Manager

Job Locations

US-AZ-CASA GRANDE | US-AZ-CASA GRANDE

Requisition ID: 2026-195106

Line of Business: All Ways Caring HomeCare

Pay Min: USD $20.00/Hr.

Pay Max: USD $20.00/Hr.

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organized

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Retention and referral bonuses. Work with your friends
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Salary Range

USD $20.00 / Hour