Customer Service Manager

All Ways Caring HomeCare; Perry (GA); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits and 401K participation

Career growth opportunities

Job summary

All Ways Caring HomeCare is looking for a Customer Service Manager in Perry, Georgia. This role involves managing quality care, customer service, and supervising caregivers to ensure client satisfaction.

The ideal candidate will have strong scheduling and management experience, effective communication skills, and a commitment to building positive relationships. Competitive pay, flexible work schedules, and various benefits are offered to support career growth.

Qualifications

• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide Caregivers providing direct care.
• Manage employee scheduling and implement solutions.
• Maintain positive relationships with referral partners and clients.
• Conduct periodic home visits and safety checks.

Skills

Scheduling and management experience

Effective communication skills

Customer service skills

Problem-solving abilities

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Self‑motivated professional with prior scheduling and management or supervisory experience
• Thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency
• A people‑person who is friendly, compassionate, and able to build positive relationships and partnerships
• Experienced communicator and problem solver who is well‑organized

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record‑keeping
• Conduct periodic home visits and safety checks

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication skills
• Excellent customer service skills

Benefits

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Salary

USD $18.10 / Hour