Client Services Manager

All Ways Caring HomeCare

Oak Harbor (WA)

On-site

USD 34,000 - 36,000

Full time

5 hours ago

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Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Benefits & 401K participation

Career growth opportunities

Job summary

All Ways Caring HomeCare, based in Washington, seeks a Client Service Manager to oversee quality care, client satisfaction, and employee performance. The role involves supervising caregivers, managing scheduling, and building strong referral partnerships.

Strong communication skills and driving responsibilities are required. This position offers competitive pay, options for daily pay, tuition reimbursement, benefits, and opportunities for career growth within a compassionate home care

Qualifications

Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks

Skills

Scheduling experience

Management experience

Customer service

Verbal and written communication

Driver's license

Independent work

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

Who we are looking for:

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized

Our Company

All Ways Caring HomeCare

Who we are looking for:

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized

What You Will Receive

Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities Include, But Not Limited To

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks

Qualifications

What you will need:

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

About Our Line Of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn .

Additional Job Information