Customer Service Leadership Trainee

Uline; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Tuition assistance

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop into a leadership role in our on-site call center. The program offers on-the-job skills, mentorship, and a clear path toward managing a team dedicated to legendary customer service.

Compensation starts at $29–$34 per hour with significant growth and earning potential. Full-time hours cover a 24/7 operation with varying shifts, and benefits include health insurance, a 401(k) with matching, and paid time off.

Qualifications

• Bachelor's degree required.
• Proven leadership/management experience is a plus.
• Strong customer-focused service mindset and teamwork skills required.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership

Customer service

Teamwork

Attention to detail

Education

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop into a leadership role in our on-site call center. The program offers on-the-job skills, mentorship, and a clear path toward managing a team dedicated to legendary customer service.

Compensation starts at $29–$34 per hour with significant growth and earning potential. Full-time hours cover a 24/7 operation with varying shifts, and benefits include health insurance, a 401(k) with matching, and paid time off.