Customer Service Management Trainee

Ninesmw; Racine (WI); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition assistance

Employee perks cafe

On-site fitness center

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills in our state-of-the-art call center. You’ll train across all customer service functions and learn to coach reps, improve processes, and deliver legendary service.

This full-time role offers varied shifts and strong growth potential. Bachelor’s degree is required; leadership/management experience is a plus; health insurance, 401(k) with match, tuition assistance and other benefits are

Qualifications

• Bachelor’s degree is required.
• Leadership/management experience is a plus.
• Strong track record of customer-focused service, teamwork and attention to detail.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service leadership

Teamwork

Attention to detail

Communication skills

Education

Bachelor’s degree

Job description

Customer Service Management Trainee

Pay from $29 to $34 per hour with significant growth and earning potential!

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Don’t put your career on hold -

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 24/7 operation - Various shifts available with set schedules.

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family. EEO/AA Employer/Vet/Disabled Drug-Free Workplace