Customer Service Management Trainee

Uline; Ballou (CA); On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with match starts day one

Bonus programs

Paid holidays and PTO

Tuition assistance

Job summary

Uline invites applicants for a Customer Service Management Trainee opportunity at our California Branch. You will gain hands-on skills in our state-of-the-art call center and prepare to lead reps delivering legendary customer service.

You will join a program backed by 45+ years of success, with 2nd shift, full-time hours, and strong growth potential in a stable, on-site environment.

Qualifications

• Bachelor's degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Team leadership

Attention to detail

Communication skills

Education

Bachelor’s degree

Job description

Pay

Pay from $29 to $34 per hour with significant growth and earning potential!

Location

California Branch

4810 South Hellman Avenue, Ontario, CA 91762.

Job Overview

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Career Growth

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours

Full-Time Hours: 2nd Shift schedule

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands‑on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer‑focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best‑in‑class, clean, modern facilities.
• First‑class fitness center and nearby walking path.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!