Customer Service & Logistics Rep 1

NCBioImpact; Durham (NC); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Grifols is seeking a Logistics/SC Specialist to support Diagnostics Customer delivery across the Americas. The role is hybrid at RTP, NC with 3 days in the office and 2 days from home, Monday–Friday, 8:00 am–5:00 pm.

You will maintain SAP-based order data, coordinate outbound shipments, manage Track & Trace, and collaborate with Planning/Procurement to optimize inventory and KPI performance. Some travel may be required.

Qualifications

• Associates Degree or equivalent experience.
• 2–3 years in supply chain/logistics required.
• Experience with SAP MM/SD preferred.
• Ability to work under pressure and adapt to change.

Responsibilities

• Maintenance of SAP sales order entry.
• Coordinate outbound shipments to customers and manage import requirements.
• Manage Track and Trace to meet shipping requirements.
• Customer invoicing and SOX compliance.
• Oversee logistics providers including 3PL warehouses and freight carriers.
• Maintain SAP transactions for data integrity.
• Contribute to supply chain projects and cost savings initiatives.
• Collaborate with Planning/Procurement on inventory levels.
• Analyze KPIs like on-time delivery; support continuous improvement.
• Travel nationally may be required.

Skills

SAP MM/SD

MS Office

Air freight knowledge

Analytical skills

Communication

Interpersonal skills

APICS/Six Sigma

Education

Associates Degree or equivalent

Tools

SAP system

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This position is a HYBRID role located at RTP, NC, working 3 Days in the office and 2 Days Work from Home (WfH). The hours are M-F 8:00 am to 5:00 pm.

Summary

Responsible for developing and maintaining world‑class relationships with both External and Internal Diagnostics Customers including the Commercial Operations and Technical Support departments. Assists with ensuring on‑time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives.

Primary responsibilities for role

• This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.
• Maintenance of sales order entry into SAP
• Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
• Manage the Track and Trace process to insure meeting the validated shipping requirements
• Customer invoicing and SOX compliance
• Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
• Maintenance of SAP transactions to ensure data integrity and traceability of products
• Contribute to Supply Chain strategic/special projects
• Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
• Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
• Other duties which may be assigned by the department manager
• Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and PowerPoint
• Prior experience in air transportation, customs clearance processes and international logistics desirable
• Proven ability to work under pressure and with ambiguity
• Demonstrated analytical and problem solving skills
• Demonstrated ability to focus on key customer needs
• APICS certification/ Six Sigma or equivalent is desirable.
• Excellent communication and interpersonal skills

Education and Experience

• Associates Degree, advanced training or equivalent experience required.
• 2-3 years of experience in supply chain/logistics roles

EEO Females/Minorities/Disabilities/Veterans

Equivalency

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Occupational Demands

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters

Learn more about Grifols (https://www.grifols.com/en/what-we-do)