Customer Service & Logistics Rep 1

Grifols; Durham (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Grifols is seeking a Logistics Specialist for a hybrid role based in RTP, NC. You will manage SAP-based order entry, coordinate outbound shipments, and ensure accurate tracking and invoicing to support Diagnostics Customers in the Americas region.

The ideal candidate has 2–3 years in supply chain/logistics, knowledge of SAP MM/SD, and strong communication skills to collaborate across multiple teams. This role may involve travel and requires attention to compliance and data integrity.

Qualifications

• Associates Degree or equivalent experience in supply chain.
• 2–3 years of experience in supply chain/logistics roles.
• Experience with SAP MM/SD modules is preferred.
• APICS certification/Six Sigma desirable.
• Strong communication and problem-solving skills.

Responsibilities

• Maintain SAP sales order entry and oversee outbound shipments.
• Coordinate and manage outbound shipments to customers and import permits.
• Manage the Track and Trace process to meet shipping requirements.
• Customer invoicing and SOX compliance.
• Assist with the management of Logistics Providers including 3PL warehouses.
• Collaborate with Planning/Procurement for inventory levels.
• Perform ongoing analysis of Supply Chain KPIs including on-time delivery performance.
• May require minimal domestic travel.

Skills

MS Office

Air transportation & international物流

Analytical skills

Communication

APICS/Six Sigma desirable

Education

Associates Degree

Tools

SAP MM/SD

Job description

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This position is a HYBRID role located at RTP, NC, working 3 Days in the office and 2 Days Work from Home (WfH). The hours are M-F 8:00 am to 5:00 pm.

Summary

Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers including the Commercial Operations and Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives.

Primary responsibilities for role

• This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.
• Maintenance of sales order entry into SAP
• Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
• Manage the Track and Trace process to insure meeting the validated shipping requirements
• Customer invoicing and SOX compliance
• Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
• Maintenance of SAP transactions to ensure data integrity and traceability of products
• Contribute to Supply Chain strategic/special projects
• Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
• Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
• Other duties which may be assigned by the department manager
• Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and PowerPoint
• Prior experience in air transportation, customs clearance processes and international logistics desirable
• Proven ability to work under pressure and with ambiguity
• Demonstrated analytical and problem solving skills
• Demonstrated ability to focus on key customer needs
• APICS certification/ Six Sigma or equivalent is desirable.
• Excellent communication and interpersonal skills

Education and Experience

• Associates Degree, advanced training or equivalent experience required.
• 2-3 years of experience in supply chain/logistics roles

Equivalency

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Occupational Demands

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

EEO Females/Minorities/Disabilities/Veterans

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Third Party Agency and Recruiter Notice

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.