Customer Service / Logistics Coordinator

Randstad USA; Village of Tarrytown (NY); Híbrido; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Randstad USA is seeking a Customer Service & Logistics Specialist in Westchester County, NY for a hybrid, full-time role. Responsibilities span overseeing international order lifecycle, ensuring compliant shipping docs, and coordinating across sales, warehouse, and customs partners.

The ideal candidate has at least 3 years in international orders, Incoterms, ERP systems, and customer service, with strong Excel skills and logistics coordination experience.

Formación

• 3 years of experience with international orders.
• 3 years of experience with Incoterms.
• 3 years of experience with ERP systems.
• Proficiency in Excel to support data tracking.
• 3 years of experience in customer service.
• 3 years of experience in logistics coordination.

Responsabilidades

• End-to-End Order Management across the international lifecycle in the ERP system.
• Generate, review and maintain international shipping documentation per cross-border regulations.
• Coordinate fulfillment with international customers, sales, warehouse, freight forwarders and customs brokers.
• Address inquiries via phone and email, troubleshooting supply chain bottlenecks and delays.
• Process RMAs, generate customer credits, and resolve billing/shipment discrepancies.
• Support management with ad-hoc logistics initiatives and process improvements.

Conocimientos

International Orders

Incoterms

ERP System

Excel

Customer Service

Logistics Coordination

Educación

Associates

Herramientas

ERP System

Descripción del empleo

A growing consumer goods company in Westchester County, NY, is seeking a Customer Service & Logistics Specialist to join its expanding team. This is a full-time, permanent position offering a hybrid schedule.

salary: $60,000 - $70,000 per year

shift: First

work hours: 9 AM - 5 PM

education: Associate

Responsibilities

• End-to-End Order Management: Oversee the complete international order lifecycle within the ERP system, ensuring seamless execution from order entry and allocation through shipping, delivery, and invoicing.
• Global Trade & Compliance Documentation: Generate, review, and maintain accurate international shipping documentation (e.g., commercial invoices, packing lists, export declarations, and certificates of origin) in compliance with cross-border regulations.
• Cross-Functional Communication: Serve as the primary point of contact for international customers, sales teams, warehouse operations, freight forwarders, and customs brokers to coordinate fulfillment and logistics.
• Proactive Inquiry & Issue Resolution: Promptly address customer and partner inquiries via phone and email, troubleshooting supply chain bottlenecks, tracking delays, or discrepancies to maintain high service standards.
• Returns & Claims Processing: Administer return merchandise authorizations (RMAs), process customer credits, and resolve billing or shipment discrepancies accurately and efficiently.
• Operational Support: Partner with management on ad-hoc logistics initiatives, process improvement projects, and special assignments as business needs evolve.

Skills

• International Orders (3 years of experience is required)
• Incoterms (3 years of experience is required)
• ERP System (3 years of experience is required)
• Excel
• Customer Service (3 years of experience is required)
• Logistics Coordination (3 years of experience is required)

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Experience

• Experienced
• 3 years

Education

• Associates

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.