Customer Service & Logistics Coordinator

Tenneco; Greenville (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Tenneco in Greenville, MI seeks a Customer Service Coordinator to ensure customer satisfaction by processing orders, preparing general correspondence, and coordinating service needs with other functions. This role may handle pricing, scheduling, shipping, and online portals.

You will work within the Supply Chain department under the Supervisor and support launches of new products while maintaining accurate records and ensuring timely shipments.

Qualifications

• High school diploma required; associate degree preferred.
• Customer service experience required.
• Manufacturing, Supply Chain, Logistics, and/or Automotive industry experience preferred.
• ERP experience required; Plex experience a plus.

Responsibilities

• Manages customer accounts, requirements and communications for all assigned customers.
• Enters in manual orders, coordinates expedites, changes and/or adjusts orders as necessary
• Conducts Performance Measure Reporting on metrics such as customer shipping performance, in-house shipping performance, and production and service for required customer
• Communicates with Production about any changes in quantities, ship dates, past dues, and/or orders as received from the customer
• Requests addition of new part numbers to Plex system by an Item Master Add Sheet, routed through Engineering Department and returned when added
• Coordinates domestic and international shipments and prepares related documents such as BOLs, SLIs, and/or labels
• Maintains current work instructions for all assigned customers with contact/login information and any pertinent information specific to the customer
• Verifies EDI transmissions and addresses any issues with Accums and lead times for orders
• Advises Shipping & Receiving personnel in various job functions
• Maintains an accurate finished goods inventory
• Creates and maintains customer(s) returnable dunnage system
• Coordinates with QE and VSM personnel to facilitate successful launch of new product
• Enforces and follows plant rules and procedures
• Determines carrier for both incoming and outgoing shipments
• Performs other duties as required.

Skills

Microsoft Office

Power BI

Data analysis

Communication

Problem solving

Education

High school diploma

Associate degree preferred

Tools

Plex ERP

Job description

Tenneco in Greenville, MI seeks a Customer Service Coordinator to ensure customer satisfaction by processing orders, preparing general correspondence, and coordinating service needs with other functions. This role may handle pricing, scheduling, shipping, and online portals.

You will work within the Supply Chain department under the Supervisor and support launches of new products while maintaining accurate records and ensuring timely shipments.