Data-Driven Customer Service & Logistics Coordinator

Litens Automotive Group; Dublin, Northern (OH, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Disability accommodations available

Job summary

Litens Automotive Group in Dublin, OH is seeking a Customer Service Coordinator to bridge customers, sales, and the supply chain. You will analyze orders, manage allocations, and resolve issues in the order-to-delivery cycle.

You will work with ERP systems and NAV, monitor KPIs, and ensure on-time delivery. Ideal candidates have 1–3 years in customer service or logistics and familiarity with the automotive aftermarket.

Qualifications

• 1–3 years in customer service, logistics, or sales support.
• Automotive aftermarket experience is a plus.
• Strong ERP and advanced Excel skills.

Responsibilities

• Order management and analysis: process orders via EDI or NAV; resolve errors.
• Customer setup: maintain accurate records with key details for ordering.
• Customer invoicing: issue invoices daily based on warehouse data.
• Performance reporting: create weekly KPIs (OTD, fill rates, backorder status).
• Inventory and allocation: coordinate stock with warehouse and supply chain.
• Root cause analysis: identify recurring issues and propose improvements.
• Liaison: be the primary contact for customers with updates.
• Return/claim management: handle returns and chargebacks per policy.
• Change-over administration: lead new customer conversion efforts.
• Other duties as assigned.

Skills

Customer service

ERP systems

Excel

Analytical mindset

Communication

Tools

NAV ERP

Excel

Job description

Litens Automotive Group in Dublin, OH is seeking a Customer Service Coordinator to bridge customers, sales, and the supply chain. You will analyze orders, manage allocations, and resolve issues in the order-to-delivery cycle.

You will work with ERP systems and NAV, monitor KPIs, and ensure on-time delivery. Ideal candidates have 1–3 years in customer service or logistics and familiarity with the automotive aftermarket.