Customer Service - Loan Servicing

Achieve; Arizona; Hybrid; USD 22,041 - 30,307; Full time

Benefits offered by this job

Hybrid work opportunities

401(k) with employer match

Medical, dental, and vision with HSA/F

FSA options

Vacation and sick time

Employee Assistance Program

Job summary

Achieve is hiring for a customer service role in the Phoenix area with hybrid work options. Starting pay is $18/hour and initial training will be remote with onsite nesting periods to ensure success, including three days per month in our Tempe office.

The role involves handling 45-55 calls per day, bilingual English/Spanish preferred, and requires at least 1 year of customer service experience. Training is mandatory and will occur during regular weekday hours.

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• Bilingual preferred (Fluent in English and Spanish).
• Ability to handle a high volume of inbound/outbound calls.
• Excellent communication skills.

Responsibilities

• Communicate with our members via phone and email exhibiting care in every interaction
• Work out arrangements with clients who are late on their payments, in order to bring their accounts current.
• Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience
• Meet monthly call center goals
• Listen to our members using a solution-based servicing approach, providing empathy and care for their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate members’ accounts
• Must be able to complete required training with no absences

Skills

Bilingual English/Spanish

Customer service

Strong communication

Job description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Work from home/hybrid:

We are proudly offering hybrid options in the Phoenix, AZ metro market. Employees will work 3 days per month in our Tempe office, the rest of the month, you can work from home! Initial training will be conducted remotely but portions of your nesting period will be conducted onsite to facilitate the best side-by-side opportunities. We want to set you up for success!

Shift:

Schedules range between 7am-6pm, Monday-Friday

Starting Pay:

$18/hour

Start Date:

September 8, 2026

What you’ll do:

• Communicate with our members via phone and email exhibiting care in every interaction
• Work out arrangements with clients who are late on their payments, in order to bring their accounts current.
• Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience
• Meet monthly call center goals
• Listen to our members using a solution-based servicing approach, providing empathy and care for their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate members’ accounts
• Must be able to complete required training with no absences

• Minimum of 1 year of Customer Service experience (call center or retail)
• Bilingual preferred (Fluent and comfortable handling customer calls in both English and Spanish)
• Available for an 8-hour shift Monday - Friday between the hours of 7am - 6pm
• Willingness to work onsite in our Tempe office 3 days each month
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Achieve well-being with:

• Hybrid work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.