Customer Service Liaison - Medical Billing

Infinity Healthcare Consulting; Bloomington (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance

Disability Insurance

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure seamless admissions from acute or post-acute care and to drive referrals and market growth. You will build relationships with hospital discharge planners, coordinate with AD Concierge and leadership, and manage daily admissions while maintaining high-quality patient experiences.

Responsibilities include daily CRM updates, timely referral responses via Careport and other platforms, and collaboration with stakeholders to

Qualifications

• Must have a GED or High School Diploma with 2 years' experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referrals.
• Review and update CRM Dashboard for accurate reporting via Forecast and other platforms.
• Respond to referrals on Careport and other referral platforms timely, daily.
• Provide definitive answers for all incoming referrals within an hour or by end of day.
• Collaborate with Business Development and Operations leadership to expedite delays and provide solutions.
• Weekly reporting and participate in quarterly business development meetings.
• Oversee guest relations and concierge initiatives, including patient rounding and testimonials.

Education

GED/High School Diploma

Associate degree (healthcare or business)

Job description

Job Description

Job Description We are looking for an Hospital Liaison!
We value quality care as well as a productive, rewarding workplace culture.
Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K
The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

Stationed daily at primary account to maximize market engagement, and referral review efforts.
Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
Weekly Reports
Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

Must possess, as a minimum, a GED, or High School Diploma, with 2 years' experience. Preferred associate degree in healthcare, business or similar with 1 year experience
Must meet health assessment requirements regulated by the state.