Hospital Liaison

Infinity Healthcare Consulting; Peru (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life insurance plans

Disability plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure smooth admissions from acute and post-acute care. You will build relationships with hospital discharge planners, manage referrals, and lead initiatives to grow census.

Position requires time management, compassion, and ability to work cross-functionally with AD Concierge, Transitional Advisors, and leadership. Strong organizational skills are essential for daily operations and resident-focused care.

Qualifications

• Must possess a GED or High School Diploma with 2 years’ experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation and solution orientation.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referrals.
• Review and update CRM dashboard for accurate reporting.
• Respond to referrals on CarePort or other platforms daily.
• Provide timely answers for incoming referrals, within an hour or by end of day.
• Collaborate with leadership to expedite delays and barriers in real time.
• Coordinate with Concierge on daily updates regarding referrals for Forecast.
• Communicate with Transitional Advisors on referrals and admissions via CarePort.
• Input PCC data including patient demographics and guardian information.
• Prepare weekly reports and participate in quarterly BD meetings.
• Support guest relations, testimonials, and promoting positive outcomes.

Skills

Time management

Communication

Initiative

Relationship building

Education

GED or HS Diploma

Associate degree in healthcare

Tools

CarePort

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.


• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.


• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.


• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.


• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.


• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.


• Collaborate with Transitional Advisors on communication with incoming referral, and admissions onCarePort, and other referral platforms.


• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.


• Weekly Reports


• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.


• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.


• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associatedgree in healthcare, business or similar with 1 year experience


• Must meet health assessment requirements regulated by the state.


• Must be capable of performing the essential functions of the job.


• Must have initiative, patience, compassion, self-motivation, and solution oriented.