Hospital Liaison

Infinity Healthcare Consulting; Indianapolis (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental Insurance

Vision Insurance

Life insurance plans

Disability plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute care. You will generate and manage referrals from hospitals, develop relationships with discharge planners, and drive daily admissions in collaboration with leadership and the AD Concierge.

You will maintain timely communication, input patient data, review CRM dashboards, respond to referrals via CarePort, and contribute to Census forecasting, weekly reports, and quarterly

Qualifications

• Must have at least a GED or High School Diploma with 2 years of experience.
• Skilled nursing experience preferred.
• Ability to develop relationships with hospital discharge planners.

Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Skills

GED/HS Diploma

2+ years healthcare experience

Strong communication

Education

GED or High School Diploma

Associate degree in healthcare or business (preferred)

Tools

CarePort referrals platform

CRM systems

Job description

Infinity Healthcare Consulting -

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.

• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.

• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.

• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.

• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.

• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.

• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.

• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.

• Weekly Reports

• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.

• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.

• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience

• Skilled nursing experience