Hospital Liaison

Infinity Healthcare Consulting; Rushville (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Infinity Healthcare Consulting seeks a Hospital Liaison to ensure seamless admission transitions from acute and post-acute care. You will generate and manage referrals, build relationships with hospital discharge planners, and drive initiatives that grow market opportunities.

Collaboration with AD Concierge and leadership is key for daily admissions and marathon of communication. The role emphasizes timely responses to referrals, data accuracy in patient demographics, and active participation in

Qualifications

• Requires GED or High School Diploma and 2 years’ experience.
• Preferred Associate degree in healthcare, business or related field with 1 year experience.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms daily.
• Provide definitive answers for all incoming referrals within an hour of receiving or by end of day.
• Collaborate with Business Development and Operations leadership to expedite delays and provide solutions.
• Collaborate with AD Concierge on daily updates regarding pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with referrals and admissions on CarePort.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Prepare Weekly Reports.
• Participate in Quarterly Business Development meetings to grow census and market exposure.
• Complete daily Forecast for team review via Census calls, meetings or standdowns.
• Oversee Guest Relations and Concierge initiatives including patient rounding, testimonials, and promoting positive outcomes.

Education

GED / High School Diploma

Associate degree (Healthcare, Business or similar)

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.


• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.


• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.


• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.


• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.


• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.


• Collaborate with Transitional Advisors on communication with incoming referral, and admissions onCarePort, and other referral platforms.


• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.


• Weekly Reports


• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.


• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.


• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associatedgree in healthcare, business or similar with 1 year experience


• Must meet health assessment requirements regulated by the state.


• Must be capable of performing the essential functions of the job.


• Must have initiative, patience, compassion, self-motivation, and solution oriented.