Hospital Liaison

Infinity Healthcare Consulting; Peru (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance Plans

Disability Plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to facilitate a seamless transition for admissions from various care settings. The role focuses on generating and managing referrals, building strong relationships with hospitals, and ensuring effective communication for optimal patient outcomes.

Ideal candidates should possess at least a high school diploma or GED with relevant experience, along with essential personal qualities like initiative and compassion. A comprehensive benefit package is included, emphasizing a rewarding workplace culture.

Qualifications

• Minimum 2 years of experience in a relevant field.
• Health assessment requirements must be met.
• Capability to perform essential job functions.

Responsibilities

• Maximize market engagement and referral efforts.
• Update CRM dashboard for accurate reporting.
• Respond to incoming referrals promptly.
• Collaborate with leadership to resolve delays.
• Produce weekly reports and align initiatives.

Skills

Initiative

Patience

Compassion

Self-motivation

Solution oriented

Education

GED or high school diploma

Associate degree in healthcare or business (preferred)

Job description

We are looking for a Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K.

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post-acute care. Your collaborative engagement is vital to coordinate admissions and communication to maintain continuity and ensure the best care our communities have come to expect. You will generate and manage referrals and admissions from hospitals, take the lead developing relationships with hospital discharge planners, and design initiatives that align with market to grow business and identify new opportunities. Hospital Liaisons work closely with our AD Concierge and leadership to drive daily admissions. Time management and multi‑tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review efforts.
• Review and update CRM dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving or by end of day, if appropriate.
• Communicate and collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referrals and admissions on CarePort and other referral platforms.
• Enter timely PCC data including patient demographics, resident representative, POA, and Guardian information.
• Produce weekly reports.
• Participate in quarterly Business Development meetings to align initiatives that grow census and market exposure.
• Complete daily Forecast for team review via Census call, morning meetings, and/or standdown.
• Oversee Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED or high school diploma with 2 years’ experience. Preferred associate degree in healthcare, business, or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self‑motivation, and be solution oriented.