Customer Service Liaison

Heart to Heart Hospice; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

PTO

Paid holidays

401k with 4% match

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice seeks a Customer Service Liaison to promote a patient-centered hospice presence across healthcare facilities, including assisted living, nursing homes, home health, and hospitals.

The role coordinates care among healthcare professionals, communicates with patients and families to ensure needs are met and satisfaction remains high, and supports staff and leadership in growth efforts.

Qualifications

• 2-3 years of healthcare experience.
• Excellent customer service skills.
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License.
• Reliable transportation with active auto liability insurance.
• Ability to establish and maintain effective working relationships with staff, facilities, the public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills.
• Experience with EMR software is a plus.

Responsibilities

• Promote a customer-focused hospice presence in the healthcare community across assisted living facilities, nursing homes, home health, and hospitals.
• Coordinate care amongst healthcare professionals.
• Communicate weekly (daily if needed) with patients and families to ensure all needs are met and Heart to Heart delivers high satisfaction.
• Identify problems or dissatisfaction and ensure quick resolutions while informing clinical team and management as needed.
• Coordinate and provide in-services or educational events for family members and facilities.
• Support agency leadership to meet growth and development targets.
• Be flexible with after-hours and weekend consultations as referrals require.
• Ensure compliance with local, state, and federal laws, Medicare regulations, and policies.

Skills

Healthcare experience

Customer service

Communication & interpersonal

Relationship building

Ability to coordinate with teams

EMR software

Tools

EMR software

Job description

Customer Service Liaison

What You Must Have:

• 2 - 3 years of healthcare experience
• Excellent customer service skills
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets

• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures