Customer Service Leadership Trainee — Grow into Management

Uline; Anaheim (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Tuition assistance

Job summary

Uline in Ontario, CA is seeking a Customer Service Management Trainee to gain on-the-job leadership experience in our state-of-the-art call center. This full-time, 2nd shift role offers hands-on training to empower reps and drive legendary service.

Earn $29–$34 per hour with comprehensive benefits, including health insurance, a 401(k) with company match, tuition assistance, and paid holidays. Bachelor’s degree required; prior leadership experience is a plus.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Education

Bachelor's degree

Tools

CRM software

Job description

Uline in Ontario, CA is seeking a Customer Service Management Trainee to gain on-the-job leadership experience in our state-of-the-art call center. This full-time, 2nd shift role offers hands-on training to empower reps and drive legendary service.

Earn $29–$34 per hour with comprehensive benefits, including health insurance, a 401(k) with company match, tuition assistance, and paid holidays. Bachelor’s degree required; prior leadership experience is a plus.