Customer Service Management Trainee

Uline; Ballou (CA); On-site; CAD 56,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

Job summary

Uline is seeking a Customer Service Management Trainee to develop on-the-job leadership skills in our state-of-the-art call center. You will guide and coach a team of customer service representatives to deliver legendary service and meet performance goals.

The role offers full-time hours on the 2nd shift, a Bachelor’s degree requirement, and a comprehensive benefits package including health coverage, a 401(k) with employer match, holidays, and tuition assistance.

Qualifications

• Bachelor’s degree required or equivalent.
• Strong track record of customer-focused service and teamwork.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting goals, evaluating performance, and providing feedback.
• Review department procedures to identify areas for improvement.

Education

Bachelor’s degree

Job description

Pay from $29 to $34 per hour with significant growth and earning potential!

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 2nd Shift schedule

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-CAMANC)

#ZR-CACS

Our employees make the difference and we are committed to offering exceptional benefits and perks!